Warranty Systems

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Each customer has the choice of a Warranty System. Our service portfolio starts with technical consulting, continues with maintenance services and concludes with logistics securing original replacement parts for all brands of equipment in our portfolio. Each newly installed machine has a warranty period. Our customers can also choose the duration of the warranty period.

We offer

WARRANTY SYSTEM 12

Conventional warranty period, according to the Commercial Code, is 12 months; during this time each customer can use the technical service free of charge. This includes travel costs related to the technician service call and original replacement parts.

WARRANTY SYSTEM 24

24 months warranty period with the same conditions as the Warranty System 12. Getting this extended warranty period requires regular professional inspections performed by a FORMICA CZ technician in the 6th, 13th and 20th month counting from the installation date of the machine. These are for-fee inspections. The WARRANTY SYSTEM 24 is suitable for clients with heavier workload, who need the certainty of the great condition of their machine and want to avoid possible downtime.

WARRANTY SYSTEM 36

Warranty period is 36 months; this is a programme for multi-shift operations, which ensures an uninterrupted operation of the machine and your customer can truly rely on it. The condition for such top care are regular for-fee professional inspections by the FORMICA CZ technicians, in the 8th, 16th, 24th and 32nd month counting from the installation date of the machine. With this programme you receive complete 36-month service free of charge. With regular care your machine maintains its high-quality production and retains its resale value.

Financial analyst

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A great advantage of working with FORMICA CZ is the financial analyst service. With our service we offer you professional help with choosing the most suitable financing model when you decide to expand your equipment portfolio. Thanks to our thorough knowledge of the market and the available financial products, we are able to optimise the conditions of your leasing or credit so that they most advantages and tailor-made for your needs.

Great price

calculatorEverything we do, we try to do efficiently. We are always looking for new ways of lowering overhead costs and thanks to our investment in modern technology we are continually able to push down the price of our work.

Additionally, our large volume and impeccable payment history bring us substantial saving when purchasing equipment and materials. This all makes us better able to offer you excellent equipment for a great price.

Efficiency of our solution

Be careful about strictly theoretical solutions! Those were the words of caution form the head financial analyst. Standard-table indicators are seldom important; we always try to calculate now much could a specific client save over a month of operation with the given equipment. Those were the words I had to recall many times. Several times I witnessed such passionate debates. Many solutions that seem perfect at a first glance failed when compared with the efficiency criterion. So the cost of solutions you hear described in superlatives at a trade show, in the end, do not out way the savings that they bring during the useful life of the equipment. Sometimes it is hard to abandon an elegant solution we like so much, but we simply cannot recommend it to our clients because it is not efficient enough. In the end we always focus on solutions that bring the best return on the client's investment. Solutions that bring back the investment and same money. The bases of our recommendations are never only technical but also have sound financial sense. You can expect nothing less from us.

Unique opportunity

A detailed solution of this programme became a well-guarded secret of our company. It is a programme that will enable you to lower the payments you make on equipment you purchased from us in an unprecedented way. In the case of smaller machines the payments were lowered by one half. In Formica we offer a unique opportunity to our clients unsurpassed by anyone in the Czech Republic.

 

Long-distance machine diagnostics

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  • This system of inspection enables remote checks of equipment.
  • In the event of an equipment failure we are able to identify the defect immediately and sometimes also repair it remotely.
  • This shortens equipment downtime and at the same time lets the operator know about the equipment needs.
  • This service is particularly valued by our customers!

Hot-Line

Problem solving:

  • You can try to find the solution yourself in the database of known problems, posted on our website.
  • If you do not find what you are looking for, please call our HOT-LINE 603 470 244 (always for the price of a local call).
  • Our HOT-LINE is designed for submitting technical requests, requests of equipment purchases and service.

Working hours: Mon – Fri 4 p.m. – 10 p.m. | Sat – Sun 8 a.m. – 8 p.m.

Before calling the HOT-LINE please have the following items ready before:

  • Company name
  • Concise description of the problem so that the technician would understand it and could identify it
  • HOT-LINE is available for customers who have a valid service agreement

What is the procedure?

  • Call our hotline and describe the problem in detail (you can also use technical support e-mail - This email address is being protected from spambots. You need JavaScript enabled to view it.) and submit all necessary data and files
  • Our technician accepts the report and tries to find the fastest solution, generates a system report and starts working on the solution
  • Finally he/she informs you about the progress of the solution

Service agreement

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Why conclude a service agreement?

Precise planning of your finances

  • We guarantee your cost of operation for several years ahead
  • Simple and precise long-term planning of operational costs
  • Regular distribution of all repair costs for several years ahead
  • You avoid unexpected repair costs
  • Simple profit planning

We guarantee all deadlines for our customers

  • We guarantee the service call and repair deadlines
  • We guarantee a replacement solution
  • You have the option of emergency service
  • Preferential service

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